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MacKillop Seasons is committed to delivering an exceptional learning and purchasing experience for all engaging with us.
In order for us to deliver a wonderful experience, our Terms and Conditions aim to:
These Terms and Conditions are effective upon registration and/or purchase of materials and apply to all MacKillop Seasons conferences (“Events”), training (“Sessions”) and purchase of materials through the MacKillop Seasons website (“Site”). MacKillop Seasons reserves the right to vary these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted here to inform yourself of any changes.
You should also refer to our Privacy Policy and Donor Privacy Statement, which contain important information regarding personal information you may provide to us, including through our Site.
Participants for Events and Sessions are required to register through the Site. Participants are deemed registered and confirmed attendees on completion of their online Event registration. The registration must be completed with the details of the Participant attending the Event or Session. After registration, the Terms and Conditions relating to transfers or cancellation will apply.
Registration for MacKillop Seasons Events and Sessions must be completed no less than 24 hours prior to the Event or Session. Late registrations may be accepted at MacKillop Seasons’ discretion. MacKillop Seasons offers no guarantee that it will accommodate entry for late registrations. Unregistered Participants will not be accepted in online or in-person Events or Sessions.
Participants should select the Event date carefully as Event and Session transfers will only be permitted in the following situations and will incur the following fees:
A certificate of completion for the course will only be issued by MacKillop Seasons to participants who complete the full-length Event or Session. Where Participants are unable to attend an Event or Session to its end, a transfer to another scheduled Event or Session is required, attracting a $200 transfer administration fee.
MacKillop Seasons may waive the above conditions and transfer fees in exceptional circumstances, at our sole discretion. When making this determination, we will consider the nature of the transfer and any circumstances surrounding the request. You should contact the MacKillop Seasons team with all your requests by email to info.seasons@mackillop.org.au
As places are limited, late cancellations can adversely impact the delivery of the Event or Session. Accordingly, MacKillop Seasons is only able to refund booking fees for late cancellations in accordance with the guidelines below.
Our refund policy is as follows:
The above refund policy will apply to Participants attending Events or Sessions registered with vouchers funded through philanthropic and government initiatives. Participants registering for Events or Sessions with vouchers will be invoiced in line with this refund policy.
MacKillop Seasons may waive the above conditions and cancellation fees in exceptional circumstances, at our sole discretion. When making this determination, will consider the nature of the cancellation and any circumstances surrounding the request. You should contact the MacKillop Seasons team with your request by email to info.seasons@mackillop.org.au
Refunds will be processed through the method and platform used for payment.
A cancellation must be made via email to info.seasons@mackillop.org.auThe effective date of cancellation is the date the cancellation request is received in writing by MacKillop Seasons.
It is a condition of registration with a voucher funded by philanthropic or government initiatives that Participants will attend the Event or Session, participate in third party evaluations, and implement the program in their school or community.
Participants who fail to implement the program, provide feedback to MacKillop Seasons and participate in third party evaluations as per the voucher request, may be liable for the full Event or Session and materials fee.
This condition does not affect the transfer and cancellation policies above as they operate to voucher registrations.
Participants who attend MacKillop Seasons Events or Sessions do so at their own risk. Except as required by law, Participants agree not to hold MacKillop Seasons liable for any losses, damages, expenses, costs, claims or liabilities suffered or incurred through registering for, attending, cancelling, or any other matter arising from their registration or participation.
All Event and Session Participants are advised to procure their own insurance to cover all risks including (but not limited to) costs of travel, accommodation, event fees, personal property, health and medical expenses, injury, death and all other risks. MacKillop Seasons will not be held liable for any claims under any circumstances.
MacKillop Seasons will make every effort to ensure that the Events or Sessions take place as advertised. However, changes or disruptions may occur as result of Events or Sessions beyond MacKillop Seasons’ control. MacKillop Seasons reserves the right to make changes to the program, including speakers, sessions, and modes of delivery.
Participants who withdraw from MacKillop Seasons Events or Sessions are directed to the Transfer or Cancellation by Event Participant’ sections of these Terms and Conditions, which will apply.
MacKillop Seasons reserves the right to cancel Events or Sessions in the event of insufficient Participant numbers, or for other reasons beyond its control, up to five (5) business days prior to the Event or Session.
If an Event or Session is cancelled, Participants will receive a full refund or may elect to reschedule on an alternative date. MacKillop Seasons will not be liable for any costs or expenses, including (but not limited to) costs and expenses of travel, accommodation or course fees associated with cancellation by MacKillop Seasons under any circumstances.
MacKillop Seasons is committed to contributing to supporting improved policy and practice and to evaluating our practice and program impact. As part of this commitment, MacKillop Seasons will share deidentified data with third party providers and universities for evaluation. You should also refer to our Privacy Policy which contains important information regarding personal information you may provide to us.
If you have any questions or require assistance, please call 1300 379 569 between 9am and 4pm, Monday to Friday or email info.seasons@mackillop.org.au.
By agreeing to these Terms and Conditions, you consent to MacKillop Seasons collecting, using and disclosing:
for the purpose of promoting its services in printed publications such as brochures, booklets, fact sheets, display banners and posters, television, radio and newspaper advertisements and internet pages.
If you attend training and wish to not have your photo taken or be included in any recording, please let the trainer know on the day.
The description and prices of goods and materials, postage and handling fee and other charges displayed on the MacKillop Seasons Site are current at the time of display. The description and prices are subject to variation without notice. MacKillop Seasons will endeavour to maintain accurate product descriptions and pricing.
Once your order is placed and complete, you will receive by email a confirmation and an invoice for your order. The Terms and Conditions relating to returns and exchange of orders will then apply.
Postage and handling fees are calculated as 10% of the total order. A minimum postage fee of $25 applies to all orders. Should postage and handling exceed $70, please contact MacKillop Seasons via telephone at 1300 379 569 or via email at seasons@mackillop.org.au.
If payment has been made under the “Bill to Organisation” payment method, payment is required within fourteen (14) days of receipt of the invoice via an EFT payment as set out below.
MacKillop Seasons accepts card payment and Electronic Funds Transfers (EFT) to our bank account. When paying by card, your card will be debited at the time of order.
If paying via an EFT, MacKillop Family Services’ bank details will be displayed on the invoice issued with the order.
Vouchers provided to Participants are valid for one (1) use and can be redeemed in the shopping cart at the time of purchase.
It is your obligation to enter the correct delivery address details at the time of order. Should you enter an incorrect address, MacKillop Seasons accepts no responsibility to resend the order to the correct address at our expense. If you require the order to be resent, you must provide written confirmation of the correct address and payment of the additional postage and handling fee must be received by us in full, before the package is re-shipped.
It is the responsibility of the customer to inform MacKillop Seasons if an order does not arrive. If MacKillop Seasons is advised that an order has not arrived as anticipated, MacKillop Seasons will make enquiries with Australia Post or its couriers to ensure delivery occurs as soon as possible. MacKillop Seasons accepts no liability for any loss or damage resulting from late delivery.
If, following any inquiries with Australia Post or other couriers, it appears that goods or materials have been lost in transit, MacKillop Seasons will despatch replacement goods or materials, but will not issue a refund.
Unfortunately, MacKillop Seasons is unable to give a guaranteed time of delivery.
Please note that we cannot deliver to Post Office Boxes.
MacKillop Seasons will provide you a refund or exchange materials within 30 days of purchase, provided you have proof of purchase and the materials:
Customers are required to send back the material at their own cost.
Please contact MacKillop Seasons between 9am and 4pm, Monday to Friday, at seasons@mackillop.org.au, or on 1300 379 569.
